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Returns Policy
Last updated October 29, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
Returns
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email customer service at info@aceo.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Aceo Ltd
5 Royston Road,
Deans Industrial Estate,
Livingston,
EH54 8AH
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Exceptions
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Questions
If you have any questions concerning our return policy, please contact us at:
Companies To include the following;
Aceo Limited 03836436
Hillside Farm, Rodley, Westbury-On-Severn, Gloucestershire, GL14 1QZ
Coleburn Distillery Limited SC472994
Coleburn Distillery, Rothes, Elgin, Moray, IV30 8SNA
Murray McDavid Whiskey Limited 08453756
Hillside Farm, Rodley, Westbury-On-Severn, Gloucestershire, GL14 1QZ
Parkmore Distillery Company Limited SC446232
Parkmore Distillery Managers House Parkmore, Dufftown, Keith, Moray, AB55 4DL
Towiemore Distillery and Warehousing Limited SC564395
Parkmore Distillery Mgr House, Dufftown, Keith, United Kingdom, AB55 4DL